Managing general agents (MGAs) have become an increasingly influential part of the U.S. insurance market. Their specialized underwriting expertise, flexible business models, and ability to serve niche markets have helped fuel substantial expansion. ...
The AI-Powered Agency: A New Way to Get Work Done
Artificial intelligence is transforming the insurance industry, but one essential part of the business remains unchanged: the value of independent insurance agencies comes from the people who help clients understand risks, evaluate coverage, and mak ...
Smarter Searching: AI’s New Role in Insurance Research
Insurance organizations across the United States manage enormous volumes of information every day. Policy documents, client applications, claims records, correspondence, inspection reports, and renewal files all contain details that can influence im ...
Consistency Is the New Standard for Client Service
In the U.S. insurance industry, excellent client service is often associated with strong relationships, responsive communication, and the willingness to go the extra mile. An insurance professional who understands a client’s business, an account man ...
The Claims Step Automation Still Can’t Solve
The U.S. property insurance industry has made significant progress toward faster, more efficient claims processing. Digital reporting, aerial imagery, automated damage assessments, and preliminary cost estimates have transformed how insurers handle ...
AI & the Future of Work: Preparing the Work Itself for What’s Next
Every major technological breakthrough changes the way people work. Artificial intelligence is accelerating that transformation, bringing new capabilities into the workplace faster than many organizations can adapt. Across the United States, conv ...






